BPM – Business Process Management - Bilig Opex
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BPM - Business Process Management

Business Process Management (BPM) is a discipline aimed at analyzing, modeling, implementing, monitoring, and continuously improving an organization’s business processes. Effectively managing these processes enables businesses to be more efficient, agile, and flexible. BPM makes business processes more understandable and measurable, thus helping organizations achieve their strategic objectives more effectively.

The key elements of BPM are as follows:

1)Process Analysis and Modeling:

  • Analysis: The BPM process primarily involves understanding the organization’s existing business processes. This entails evaluating how effective processes are, their resource utilization, and the activities within the process.
  • Modeling: Visual representation of business processes through graphs or diagrams. This is used to understand process stages, participants, and interactions within the process. In this step, detailed analysis of processes is facilitated using Lean Six Sigma, Process, and Task Mining methods.

2)Process Design and Execution:

  • Design: Based on the analysis results, designing new models for making business processes more effective and efficient. This stage considers optimizing processes and potentially automating them when necessary.
  • Execution: Implementing the designed processes and using them in daily operations. Automated systems can perform specific tasks or stages, reducing human intervention. The Business Process Automation (BPA) approach is used in this step. BPA aims to make operational processes of a business more efficient, fast, and effective through the use of technology. BPA utilizes various automation tools to automate manual processes, increase efficiency, and minimize errors.

The primary objectives of BPA may include:

  • Increasing Efficiency: Reducing human intervention by automating business processes, making them faster.
  • Error Reduction: Automation minimizes manual errors and inconsistencies, making business processes more accurate and reliable.
  • Resource Savings: Automated processes can reduce labor costs and enable more effective resource utilization.
  • Time Savings: Automated business processes enable tasks to be completed faster, resulting in time savings.
  • Customer Satisfaction: Faster and error-free processes can increase customer satisfaction.

BPA generally follows a cycle that includes identifying, analyzing, designing, implementing, monitoring, and continuously improving business processes. Various technologies such as workflows, rule-based automation, artificial intelligence, and other cognitive technologies are used for automating these processes.

3)Monitoring and Measurement:

  • Continuous monitoring and measurement of business process performance. Key Performance Indicators (KPIs) are used to track process effectiveness, helping identify areas of success or improvement needs.

4)Continuous Improvement:

  • The continuous improvement cycle involves continuously improving processes based on monitoring and measurement results. Business processes are adapted to fit changing business environments and customer demands. Lean Six Sigma, Process, and Task Mining methods are used to ensure the improvements are sustainable.

BPM helps organizations become more flexible, fast, and customer-focused. It also enables them to gain a competitive advantage by utilizing resources more effectively.

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