Increasing competition and consistently low interest rates are increasing the cost pressure on the insurance and financial services industries. In the digital age, companies serving these industries face the challenge of delivering their services in a cost-effective manner.

Process Mining provides the solutions businesses need to optimize their business, accelerate performance, and stay competitive in a fast-moving, digital environment. However, according to a study on the insurance and financial services sectors; it is seen that only one fifth of the companies serving in these sectors realize the potential of process mining.

In the insurance and financial services sectors, only one in ten companies plans to increase their investment in process mining. One out of every three companies is not knowledgeable about process mining.